Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and unopened, with tags, and in its original packaging. Return requests need to be logged within a 48 Hour window , if Return requests are sent to us after 48 hours has passed from the time you receive your products , we will not be liable to process a return. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at annebeautyproductsco@gmail.com. Please note that the returns address will be provided via email once you log a return and the return is approved with us .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at annebeautyproductsco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately or within 48 hours of receiving your item, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items will not be accepted for Return or refund if : Items are opened and used , or if a return request is logged after the 48 Hour timeline, all request for returns need to be logged according to our return policy guidelines.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Overseas and international Policy :

We only supply The South African market at this stage and do not ship to foreign countries at this time .

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at annebeautyproductsco@gmail.com . Please note that we do not provide refunds on items that fall outside of the 48 Hour timeframe mentioned . All refund requests fall under the same timeframe policy and regulations . If 48 Hours has passed since your item has been received by you as the client and you fail to submit a refund request in that timeline , we will not be liable to provide a refund . Should a client order an item by mistake or incorrectly , they will be required to notify our team using the email address annebeautyproductsco@gmail.com or using our online built in chat service,  immediatley to cancel their order before it is packaged and shipped out . We will not be liable to refund any cost or fees charged should you not contact us at the time the order was made incorrectly .